We ensures that every order you place with us is in a safe and shipped in a timely manner. We value the trust you place in us. Please read this document on shipping and how we ensure deliveries.
Do you ship to my city and location?
We currently deliver in Ahmedabad, Bangalore, Chennai, Coimbatore, Ghaziabad, Goa, Greater Noida, Gurgaon, Kolkata, Mumbai, New Delhi, Noida, Pune. We are coming to other cities very soon and will keep you posted!
What is the estimated delivery time?
Products are typically dispatched within 5 days of order confirmation depending on Your destination. Once the product is dispatched for delivery we will notify you of the same.
All the products are transported and delivered using the Livingspaces partner delivery network.
While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
Are there any shipping charges?
We charge for shipments in certain pincodes. Any additional charges like entry taxes shall be borne by us. When you select delivery city on the product details page while ordering a product, the system will indicate how much we charge for shipments.
However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home.
What if I receive a damaged product?
We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at firstname.lastname@example.org
Our team will assess the damage and get back to you within 5 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
1. Cancellation prior to delivery – You can cancel your order for any product at any time prior to its delivery by logging into your account and selecting the ‘Request cancellation’ option.
For cancellations made before a Delivery Attempt, any advance paid will be refunded as per policy. However, in case of cancellation of any Made To Order product within 24 hours of placing the order, a full refund will be initiated.
Post the 24-hour window, you will be charged 25% of the order value as a restocking fee.
2. Cancellation at the time of delivery is not allowed for MTO Products.
3. Cancellation after delivery is not allowed – After delivery of the product, only After Sales services will be applicable, and cancellation is not an option.